Payoneer
Phone assistance
Monday to Friday from 9:00 am to 6:00 pm
Compare and Quote your Money Transfer with Payoneer. National and international shipping from 2 USD. Send money immediately.
In the following lines we tell you everything about Payoneer. Discover what services Payoneer makes available to you, the rates and commissions , delivery time, tracking money transfers and how to make claims. Do you want to make a money order or international transfer? Get to know the countries in which it has a presence. Payoneer is a company that specializes in online money transfers , is of American origin and operates in more than 200 countries (with more than 150 currencies). Its services are focused on transferring funds and receiving commercial payments.
Payoneer Money Transfer Services and Prices
Payoneer services work for those who want to send and receive money internationally. However, its services are specially designed to be used by companies, businesses and freelancers. The company's services are as follows:
Sending payments digitally
This service works as a payment system that facilitates the sending and receiving of money over the Internet. The purpose is to allow you to accept payments in various currencies as if you had a local bank account. This service has the following features:
- Signing up for a Payoneer account is completely free.
- The minimum amount to send to other users is the equivalent of 50 US dollars.
- Thanks to the Payoneer prepaid card, you can use the money in online places such as stores and ATMs where Mastercad is accepted.
- It is free to receive in the following currencies: EUR, GBP, JPY, AUD, CAD and CNY.
- Conversion from one currency to another is subject to a 0.5% commission.
- Certain fees or commissions may be charged by banks when you transfer money to your account. These fees are not from Payoneer.
Although registration is free , there is an “Account Fee” of $29.95 US dollars. This fee is only charged if you have not had at least one transaction on your Payoneer account or card during the last twelve months.
Payoneer Bulk Payment Service
Service limited to use with companies and markets to receive payments . If you use Airbnb, Fiverr or Amazon you can request that the money be transferred to you through Payoneer.
Payoneer Prepaid Credit Cards
You can request a Mastercard prepaid credit card from the company. If you handle several currencies you will need a card for each of them.
Calculate the Prices of sending money with Payoneer
We give you all the information you need to calculate and know the money sending rates with Payonner . With us you can find out the prices of this and other companies. Sending money, if you have your Payoneer account, is completely free. Funds will be transferred from your Payoneer balance directly to the recipient's Payoneer account. If the recipient does not have a Payoneer account, the commission is up to 2% of the amount sent. In the following table you can see an example:
Send $100 USD | $2 USD commission | You must send $102 USD |
Send $500 USD | Commission of $10 USD | You must send $510 USD |
Send $1,000 USD | Commission of $20 USD | You must send $1,020 USD |
Send $5,000 USD | Commission of $285.73 USD | You must send $5,100 USD |
Note : The recipient's bank may charge additional fees . Bank processing fees, disbursement fees, or intermediary fees may be deducted by the bank or any other payment provider not directly associated with Payoneer. *The prices established here are for indicative purposes. They may vary depending on the company's current rates.
Price of the dollar exchange to Mexican pesos
It is likely that when you receive your funds in dollars you will want to use them in Mexican pesos. In these cases, you must perform the currency conversion. To perform the conversion, the company uses the most recent interbank exchange rate (mid-market or standard exchange rate). The company ensures competitive conversion rates that are among the best in the industry. However, consider that they charge 0.5% of the amount transferred. If you use the prepaid card, in addition to the Mastercard conversion , Payoneer will apply a currency conversion fee of up to 3.5%.
Check Payoneer Money Transfer
Do you want to track the international transfer? Here you can find out everything about how to track transactions , money transfers or payments. Payoneer sends money immediately , for this reason it does not have a tracking system. From your account you can check all the movements. Enter the portal and enter your username and password. Once inside you can check your balance and make payments.
Conditions and Requirements to send money with PayPal
You must take into account the following conditions and requirements to send money with the company: The service is focused on companies and businesses. For this reason, you can receive a request to send money only from companies or professionals that provide the following types of services/products:
- Consulting and management.
- Content and translation.
- Design and multimedia.
- Marketing performance.
- Products – supply and logistics.
- Programming and technical support.
You will not be able to receive a request to send money for:
- Payment solutions for an online store.
- Sale of goods to consumers.
- Reload your prepaid card.
- Gifts to family and friends (remittances).
What do I need to send money?
To send money with the company, follow these steps: Send money if you don't have a Payoneer account:
- The person you want to send money to must send a payment request from their Payoneer account.
- You will receive the payment request to your email. The email will contain the payment details and a link to the Payoneer online payment app.
- When you follow the link, you will be asked to enter your details and credit card details .
- You will receive an email confirming that the payment has been sent.
Please note that there is a maximum limit of 15,000 USD/EUR/GBP for credit card payments. Send money with Payonner account: If ” make a payment ” is available for your Payoneer account, you will be able to access this service in your account under the ” Pay ” tab. Please note that “Make a Payment” transactions are limited to commercial uses.
What do I need to collect my money?
To receive the money you must first send a payment request specifying the amount, description and payment due date. Please note that you can send payment requests only to other companies . For example, a freelancer may request payment for web development services from a client. Requesting a payment does not allow people who are not professionals or companies.
Payonner Branches and Customer Service Telephones:
Due to its nature of sending money online , it does not have a branch for customer service . However, it offers you 24/7 online customer support . You can contact the company through chat, email or phone.
Telephone attention
- Customer service page: Support Center
- Telephone number: +1-646-658-3695
- Hours: Monday to Friday from 9:00 am to 6:00 pm
Frequently asked Questions when sending money
In which countries do you have coverage?
In addition to the United States, the company has coverage in: Argentina, Australia, Bangladesh, Belarus, Brazil, China, Estonia, Hong Kong, India, Israel, Japan, Macedonia, Moldova, Pakistan, Philippines, Russia, Serbia, South Korea, Sri Lanka, Turkey, Ukraine, Armenia, Bosnia, Croatia, Montenegro, Uruguay, Mexico, United States, Jamaica, Poland, El Salvador, Nicaragua, Canada, Spain, Costa Rica, United Kingdom, Germany, Nepal, Bulgaria, Chile, Kazakhstan, Honduras, Peru, Paraguay, Ecuador and the Dominican Republic.
How can I reset my Payoneer password?
If you forgot your Payoneer password, you can reset it in five steps via SMS:
- Go to the login page and click “Forgot my password”
- Enter your username. In most cases, your username is the email address you signed up with.
- Enter your phone number and they will send you a text message with a verification code.
- Enter the 6-digit verification code.
- Ready, select your new password!
Is the mobile app available in my language?
Currently, the Payoneer mobile app is available in more than 20 languages, including Spanish, Russian, French, Arabic, Chinese, and Japanese.
Can I estimate how much money I could withdraw at an ATM?
Indeed. You can estimate when you can withdraw from an ATM with the calculator in the company's mobile application . To estimate your ATM withdrawal, do the following:
- Sign in to the mobile app.
- Tap where it says “balance.”
- Tap “How much would I get at an ATM?”
- There you can see the estimated amount you would get. You can change the target currency if you wish.